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Refund Policy

Cancellation and refund terms for orders and subscriptions on the Swastha Sarthi Platform.

Last updated: June 18, 2026

Provider: Swastha Sarthi Pvt Ltd
Effective Date: June 18, 2026
Contact: contact@swasthasarthi.com | +91-7067466990

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service purchased through the Swastha Sarthi Platform (including the MediAid, MediFlow, MediWell, and MediLabs applications). Please read it together with our Terms & Conditions.

1. Order Cancellations

  • Cancellations will only be considered if the request is made within 2 days of placing the order.
  • Cancellation requests may not be entertained once the order has been communicated to the seller/merchant (e.g., pharmacy or lab) listed on the Platform and they have begun processing or dispatch, or where the product is already out for delivery. In such cases, you may choose to reject the product at the doorstep.
  • We do not accept cancellation requests for perishable or temperature-sensitive items. However, a refund or replacement may be considered if you establish that the quality of the product delivered was not satisfactory.

2. Damaged, Defective, or Mismatched Items

  • In case of receipt of damaged or defective items, please report it to our customer service team within 2 days of receipt. The request will be processed once the seller/merchant has verified the issue.
  • If you feel the product received is not as described on the Platform or not as per your expectations, bring it to the notice of our customer service team within 2 days of receiving the product. After reviewing your complaint, the team will take an appropriate decision.
  • For products that carry a manufacturer's warranty, please refer such issues directly to the manufacturer.

3. Subscription Refunds

  • Subscription fees for premium features within the applications are generally non-refundable once the billing period has begun, except where required by law.
  • You may cancel a subscription at any time via in-app settings; your access will continue until the end of the current billing period, and no further charges will apply.

4. Refund Processing

  • Where a refund is approved by Swastha Sarthi, it will be processed to the original payment method.
  • Approved refunds are typically processed within 7–10 business days, though the exact timeline depends on your bank or payment provider.

5. Contact Us

For cancellation or refund requests:

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