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Account Deletion Policy

How to delete your Swastha Sarthi account and what happens to your data.

Last updated: June 18, 2026

Provider: Swastha Sarthi Pvt Ltd
Effective Date: June 18, 2026
Contact: contact@swasthasarthi.com | +91-7067466990

This Account Deletion Policy ("Policy") outlines the process for deleting your account and associated data from the Swastha Sarthi Platform — including the MediAid, MediFlow, MediWell, and MediLabs applications — operated by Swastha Sarthi Pvt Ltd ("we", "us", or "our"). This Policy forms part of our Terms & Conditions and Privacy Policy and complies with the Digital Personal Data Protection Act, 2023 (India) and other applicable privacy regulations.

By using the Platform, you agree to this Policy. If you do not agree, please refrain from using the Platform.

1. Eligibility for Account Deletion

You may request account deletion if:

  • You are the registered account holder or an authorized representative of the organization (pharmacy, clinic, or lab).
  • Your account is in good standing (e.g., no outstanding payments or legal disputes).
  • The request complies with applicable laws and our data retention obligations.

2. How to Request Account Deletion

To delete your account, follow either of these methods:

  • Via App Settings:

    1. Open your Swastha Sarthi application (MediAid, MediFlow, MediWell, or MediLabs).
    2. Navigate to "Settings" or "Account Management."
    3. Select "Delete Account" and follow the prompts.
    4. Provide your account ID and registered mobile number for verification.
    5. Confirm your request by entering the one-time password (OTP) sent to your registered mobile number.

  • Via Email:

    1. Send an email to contact@swasthasarthi.com with the subject "Account Deletion Request."
    2. Include your account ID, full name, registered mobile number, and a brief reason for deletion.
    3. We will respond with a confirmation link or OTP within 3 business days.

  • Processing Time: Verified requests are processed within 30 days, subject to legal or operational delays.

3. What Happens When You Delete Your Account?

Upon successful deletion:

  • Account Termination: Your access to the application will be revoked immediately.
  • Data Removal: Personal data (e.g., name, email, mobile number, profile and organization details, payment info) will be deleted from active systems within 30 days, except where retention is required by law.
  • Retained Data:
    • Transaction records (e.g., orders, invoices, payments) may be retained for up to 2 years for tax and legal compliance under Indian laws (e.g., the Income Tax Act, 1961).
    • Anonymized data (e.g., usage analytics) may be kept for product improvement, without identifiable information.
  • Ecosystem Data: Data shared with other Swastha Sarthi applications (e.g., a prescription synced to a pharmacy, doctor, or lab) will be flagged for deletion; processing timelines may vary across the ecosystem.
  • Irreversibility: Deleted accounts cannot be restored. You will need to re-register if you wish to use the Platform again.

4. Exceptions and Limitations

We may deny or delay deletion requests if:

  • Legal Obligation: Required by law enforcement, court orders, or regulatory bodies (e.g., under the DPDP Act or Drugs and Cosmetics Act, 1940).
  • Operational Needs: Necessary to resolve disputes, enforce our Terms, or prevent fraud (e.g., ongoing payment issues).
  • Technical Constraints: Data linked to active transactions or integrations may require additional time for cleanup.
  • Notification: We will inform you via email or in-app notification if your request is delayed, with an estimated resolution timeline.

5. Data Security During Deletion

  • Encryption: Data is encrypted (AES-256) during deletion processes to prevent unauthorized access.
  • Secure Erasure: We use industry-standard methods to overwrite data so it cannot be recovered.
  • Third-Party Vendors: Deletion instructions are sent to our cloud providers, with confirmation logs retained.

6. Your Rights and Responsibilities

  • Right to Request: You have the right to request deletion of your personal data under the DPDP Act. Contact us to exercise this right.
  • Responsibility: Ensure any data you need (e.g., reports, invoices, or records) is backed up before deletion, as we are not liable for data lost after deletion.
  • Verification: You must provide valid identification to confirm your request, protecting against unauthorized deletions.

7. Contact Us

For account deletion queries or assistance:

We aim to respond within 3 business days. For urgent issues, mark your email "Urgent: Account Deletion."

8. Changes to This Policy

We may update this Policy to reflect legal or operational changes. Updates will be posted with a revised "Last updated" date. Continued use after updates indicates acceptance.

9. Acknowledgment

By using the Swastha Sarthi Platform, you acknowledge that you have read, understood, and agree to this Account Deletion Policy, effective as of June 18, 2026.

Thank you for choosing Swastha Sarthi!